Frequently Asked Questions

Have a question about KM Official or one of our products? Read below for answers to our most frequently asked questions!

If you don’t see the answer you’re looking for, feel free to reach out and ask us – contact us!

United States customers can expect to receive items in approximately 2-3 weeks.

Canadian and International customers can expect to receive items in approximately 3-4 weeks.

This is an estimate we provide that considers the made-to-order nature of our products, and USPS shipping time.

Items are made to order! So there are approx. 5 business days for processing.

Please consider any shipping or transit time offered by us as an estimate, since we don’t have control over USPS shipping times/processes once it leaves us. USPS however, has been very reliable, and we’ve not experience any issues of concern with USPS’s service.

We base our shipping on product weight and country that our product is shipping to.

Every purchase is made to order. So, we don’t hold stock, and therefore exchanges, or refunds, will only be issued if due to our error.

Misprinted shirts, or items where we are at fault for an error in your order (such as wrong size, type of shirt, etc.) will be replaced and shipped to you, free of charge.

Please contact us within 30 days of receiving your order if you have any concerns.

We accept payment via PayPal. PayPal allows you to pay with your PayPal balance, bank account, or credit card! It’s a fast, safe, and secure way to shop online.

Yes, absolutely! Your information is safe with us. We don’t sell, rent, or give out your personal information.